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The Wallhouse Surgery

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Consultations with Doctors or Nurses are made by appointment only.

 

As we are now operating successfully from our new building with increased room capacity we have been able to review our appointment system.  The book on the day system we implemented whilst in the temporary accommodation proved extremely unpopular with our patients, so the Partners have therefore decided to revert to an advance booking system.

 

From Monday 15 October appointments will be released to be booked up to two weeks in advance.   Where available, appointments may be booked in person, by phone or online (if you have pre-registered for this service).  Bookable on the day appointments will no longer be available.   

  

The triage system for urgent appointments will remain the same.

 

Booking Online (recommended)

 

For those patients who are yet to sign up, you can now view, book and cancel appointments online / from wherever you can connect to the internet and, because Patient Access is a 24 hour online service, you can do this in your own time, day or night.  You can also request repeat prescriptions. 

 

How do I register? 

 

Please ask a member of staff for an online access form.  Please note you will need to provide a form of identification before you can register for online access.  Once your form and identification have been verified, our team will send a unique registration code to your home address with instructions of how to register online.

 

Is my information secure?

 

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

With the recent increase in list size due to the closure of South Park Surgery, the delay to the refurbishment of the surgery and the onset of winter, our normal appointment system is not meeting the needs of our patients.

 

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