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The Wallhouse Surgery

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Consultations with Doctors or Nurses are made by appointment only.

 

Appointments

 

The Surgery building is open Monday to Friday from 8.00am to 6.30pm (Excluding Bank Holidays) with a range of appointments throughout each day. Consultations with Doctors or Nurses are made by appointment only. 

 

A surgery for routine pre booked appointments is also available 8.30am to 1.00pm every Saturday (please note, there is no telephone service on a Saturday morning).

 

Our telephone lines are open Monday to Friday 8.00am to 6.30pm. 

 

Appointments (where available) can be arranged either:


- In person at Reception from 8.00am to 6.30pm Monday to Friday and

  from 8.30am to 1.00pm Saturday morning

- By telephone from 8.00am to 6.30pm Monday to Friday - please dial

  01737 244325 and select Option 1to speak to one of our trained Receptionists

- By using the online service Patient Access (for routine appointments only -

  please refer to Internet Facilities on page 6 & 7

- By using the NHS App

 

Please make a separate appointment for each person wishing to be seen

 

Routine Appointments are scheduled at 10 minute intervals. Some conditions will require less of the Doctor's time and others more. Sometimes it will be necessary to ask you to make a further appointment. 

 

The patient(s) in front of you may have had a more difficult or complicated problem causing an unavoidable delay, especially if urgent treatment or hospital admission is required. Occasionally, the Doctor may be called out of the Surgery to an emergency at a patient's home. If, as a result, your Doctor is behind schedule, we will do our best to keep you informed.

 

You may see any Doctor in the Practice, but please be aware, the GP you may wish to see could possibly work part time (see GPs’ timetable) or be on study or annual leave and therefore not be available.

 

East Surrey GP Practices are working together to provide more appointments in the evenings and at weekends at our new GP Hubs at Caterham Dene Community Hospital and Hawthorns Surgery (please see opposite for address details). Registered patients can book appointments through our Patient Services Team by telephone on at Reception.

 

  

                                                                                                                                                              

 


 

Booking Online (Recommended)

 

For those patients who are yet to sign up, you can now view, book and cancel appointments online / from wherever you can connect to the internet and, because Patient Access is a 24 hour online service, you can do this in your own time, day or night. You can also request repeat prescriptions. 

 

How do I register? 

 

Please ask a member of staff for an online access form. Please note you will need to provide a form of identification before you can register for online access.Once your form and identification have been verified, our team will send a unique registration code to your home address with instructions of how to register online.

 

Is my information secure?

 

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

With the recent increase in list size due to the closure of South Park Surgery, the delay to the refurbishment of the surgery and the onset of winter, our normal appointment system is not meeting the needs of our patients.

 

Cancellations

 

As there is a high demand for appointments, please let us know as soon as possible should you have to cancel your appointment in order that we offer it to another patient. 

 

Urgent Appointments

 

We operate a telephone triage service for urgent appointments on the day. 

 

If you have an illness or urgent problem which you feel needs to be dealt with on the same day, please contact the Surgery and inform the Receptionist.  You will be asked to give a brief description of your symptoms, which, if you are happy to do so, will enable the Doctor to prioritise their telephone calls.  We endeavour to never refuse a patient to be seen by a Doctor on the same day if the patient has a problem of an urgent nature.

 

Home Visits

 

Home Visits are available to the housebound (due to illness not lack of transport) and those who are too ill to attend the Surgery. 

 

To request a home visit, please telephone 01737 244325 and select Option 1, as early as possible in the day, ideally between 8.00am and 10.30am. The Receptionist will need the following details to enable the Doctor to assess the priority of requests for visits:

  •    Name
  •    Address
  •    Nature of the problem
  •    Access details if appropriate

Most home visits are made between morning and evening surgery.

 

Out of Hours Service

 

The Out of Hours Service is provided by NHS 111 between 6.30pm and 8.00am and on weekends (including Saturday mornings) and Bank Holidays. Please call 111 if you need a doctor during this period.  The number is also given in a telephone message on our normal number 01737 244325. The Out of Hours Service should only be used if the problem is urgent and cannot wait until the Surgery is reopens.  

 

In the case of a life threatening emergency please dial 999.


 



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