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The Wallhouse Surgery

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Repeat Prescriptions

Requests for repeat prescriptions should be made in writing, via email  to prescriptions.wallhouse@nhs.net or by ticking the required items and providing us with the computerised counterfoil slip.  You may also request your repeat prescription online using Patient Access.  For further details of this service please visit our website at www.wallhousesurgery.nhs.uk

 

Because of the risk of errors we are not able to take repeat prescription requests by telephone. 

 

Please allow two full working days before coming to collect your prescription.

 

If you are requesting medication that is not on your repeat prescription, this will have to be checked with your Doctor and may cause delay in issuing your prescription.

 

You may send a stamped addressed envelope or ask for your prescription to go to one of the pharmacies in Reigate who will collect from the surgery (currently these are Townsend, Woodhatch, Day Lewis, Boots Reigate, Boots Belfry and Morrisons). Please allow at least three working days before collecting your prescription from a pharmacy.

 

Electronic Prescribing 

We now have the facility to electronically send your prescriptions directly to your nominated pharmacy. Please note, we are unable to change your nomination; you will need to nominate your chosen pharmacy. If you have a nominated pharmacy for electronic prescriptions at a previous address, please be aware that this is not changed automatically.

 

Changing your nominated pharmacy? 

You will need to contact your new preferred pharmacy and ask them to nominate themselves. If you no longer want electronic prescribing, you will need to speak to your current pharmacy and they will remove their nomination.

 

Lost your counterfoil request slip?

There is a form available in the entrance foyer you can use, you can email your request (see above) or you can download this from our website. Please ensure you complete all requested information otherwise a delay may occur in producing your prescription. You may also ask the Receptionist to print off another copy of your request slip. 

 

What if the medication I want is not on the request slip?

You will need to request the item in writing by either adding to your normal request slip or by filling in the request form available in the entrance foyer or by email. This request will be passed to the doctor for authorisation. The doctor may issue the prescription or ask you to book an appointment to discuss your request. Please allow at least 3 working days before collecting your prescription.

 

How do I get new medication recommended by a hospital Doctor?

If a hospital doctor wishes you to start a new medication or makes changes to your current regime, a letter will be sent to your GP. Details of the changes will be made on your medical record when the letter is received. You will need to request your new medication in the normal way, allowing enough time for receipt of the letter. The hospital Doctor should prescribe you a small supply of medication if you are required to start straight away. 

 

Your medication review date:

On your request slip you will notice a review date. This is to ensure your doctor regularly reviews your medication. You should arrange to see your usual doctor around the review date, if you do not, you will receive a reminder on your next request slip. If you are housebound your doctor will review your medication around that date and a review visit may be arranged if necessary.  

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